Morris Group International

MGI ProPad FAQs

What do I do if I log in and see a message explaining that I don’t have any MGI ProPad™ cases?

The appropriate MGI ProPad™ Box folders haven’t been shared with you as a Collaborator. Contact MGO Support to get Box folder access.

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Upon login, I receive an error telling me I don’t have a MGI ProPad™ license.

The username that you logged into MGI ProPad™ with has not been given a license. If a license has been provisioned to you by Morris Group International, it’s possible that either the wrong email was licensed or...

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How do I move a file or folder in MGI ProPad™?

File and folder editing is done from within the Box web interface. You’re unable to change the original file or folder from within MGI ProPad™.

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Why am I unable to play a video?

You may need to connect to the internet to play a video. By default, MGI ProPad™ doesn’t download videos to your iPad. This is to help save storage space on your iPad. You can change default settings and allow ...

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How do I find the Settings button?

Press the Back/Cases button on the top left of the screen for as many times until you get to the multi-case view. The settings button is located on the bottom left corner of the screen. It’s a cogwheel icon.

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Why don’t I see thumbnail previews for some of my documents?

MGI ProPad™ doesn’t generate thumbnails for Microsoft Office files like Word, Excel, or Powerpoint files by default.

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How do I sync MGI ProPad™ to make sure it’s up-to-date?

MGI ProPad™ automatically communicates with Box and initiates a sync when you open the app while connected to the internet. You may also force a sync by either of these methods: Enter the command Center and...

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How long does it take to complete a sync?

The time it takes to complete a sync depends on the amount of data that needs to be downloaded from Box and the speed of the internet connection that your iPad is connected to. It is usually the first sync tha...

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I’m unable to email a document from MGI ProPad™.

There is no icon to email your document because there’s no email account configured on your iPad. Go to iPad Settings > Accounts & Passwords and set up an email account. If your corporate email configur...

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I don’t see the Salesforce button in MGI ProPad™.

Sign into Salesforce from within Settings. You’ll need your Salesforce credentials to access this feature.

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