Morris Group International

EIS Cloud FAQs

Why can’t I pick/pack and ship my order? Getting error message that says order status is “H” (Hold) but there are no holds.

Order status is currently “H” for HOLD. In the order listings, go to ACTIONS, UPDATE and select Order Status. Change order status to “R” (RELEASED).

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When I try to pick/pack and ship my order, I get an error message saying order has a COH (Combined Order Type) hold. What do I do?

Go to the Order Line listings ACTIONS menu for the light commercial items and select UPDATE PRICE FACTORS. Change PG code to “S1”, DISCOUNT CATEGORY to “4” and FACTOR to “1”. This will clear the hold.

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While entering a customer order, I get an error message saying item is inactive. What do I do?

Contact Customer Service to see if item is still available. Some inactive items may still be made or a substitute may be offered.

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I accidentally shipped a stock transfer as an ET in the system. What do I do?

Adjust the material back in, reenter and ship as order type “STK” and notify Customer Service of the error so that the invoice can be halted.

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I have material in stock. Why won’t it allocate to my order?

Go to the order line ACTIONS menu for the item and select STOCK STATUS to view the quantity the system shows you have. If you show some on hand but a negative net available, material may be allocated to another...

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How do I make a substitution on an order?

In the Order Line inquiry screen, go to ACTIONS for the line to be substituted and select More Actions, Substitute. In the Substitution screen, enter the quantity and item to be substituted and click Substitute...

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Login/EIS Cloud Account Update Procedures

Please visit our website at www.jrsmith.com. Locate and click on “Morris Group Online” at the top (header). 1. Click Login on RepLogin / EIS using these credentials below. Username - (Provided in the emai...

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